We are looking for a travel management company with reasonable fees. Most travel will be booked by employees themselves, so we need the provider to offer a powerful mobile app and ensure that human customer service is always reachable. Our travel is limited to domestic trips, with an annual travel expenditure of approximately $750,000. If you have any recommendations, we would greatly appreciate it. We are currently evaluating Egencia, so whether your feedback is positive or negative, we welcome you to share it.

Specifically, we are focusing on the following points:

  • Fee structure:We hope the provider's fees are transparent and reasonable, avoiding hidden costs.
  • Self-service booking experience:The mobile app needs to support a smooth booking process, including flights, hotels, and car rentals.
  • Human customer service support:Be able to quickly reach human customer service in case of itinerary changes or emergencies.
  • Domestic coverage:Services need to comprehensively cover domestic destinations and provide localized support.

We are focusing on Egencia, but we are not sure about its actual performance. If you have experience with Egencia, whether it is advantages or shortcomings, please do not hesitate to share. Your suggestions will help us make a more informed decision.

Thank you for your help!